Right of Revocation
Cancellation Policy for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise your right of withdrawal, you must inform us (VASNER, Stahlstr. 27, 33415 Verl, Phone: +49 5246 - 93 55 625, Email: service@vasner.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the revocation form template, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, excluding delivery costs, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.
You bear the direct costs of returning parcel-shippable goods and also the direct costs of returning non-parcel-shippable goods. The cost for non-parcel-shippable goods is estimated at a maximum of approximately 100 EUR.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion / Expiry of Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated (e.g. custom printed panel heaters) and for the production of which an individual selection or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Special Notes for Hygiene Articles
We take hygiene and health regulations seriously. Therefore, goods – especially sealed goods – that are not suitable for return due to health protection or hygiene reasons are generally excluded from return! An exception applies in the case of an exchange due to a proven technical defect.
