Right of Revocation
Cancellation Policy for Consumers
Right of Revocation
You have the right to revoke this contract within 1 month without providing a reason. The revocation period is 1 month from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the first goods.
In order to exercise your right of cancellation, you must inform us (VASNER, Stahlstr. 27, 33415 Verl, telephone: +49 5246 - 93 55 625, fax: +49 5246 - 93 55 619, e-mail: service@vasner.com) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You may use the standard withdrawal form, although this is not mandatory. In order to meet the revocation deadline, you must simply notify us that you are exercising your right of revocation before the expiry of the revocation period.
Consequences of Revocation
If you revoke this contract, we shall reimburse all payments we have received from you, including delivery charges (other than additional charges resulting from you choosing a method of delivery other than our cheapest standard delivery), immediately and no later than fourteen days after receiving notice of your revocation. For the refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise, and in no event will you be charged for the refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us immediately and in any event no later than 1 month after the day on which you have notified us of the contract revocation. The deadline is deemed to be met if you dispatch the goods before expiry of the 1 month deadline. You shall bear the costs of the return shipment of the goods. You shall only be liable for any deminished value of the goods resulting from handling them in a way that is not necessary for checking their condition, properties and functionality.
Exception of Hygiene Articles
We take hygiene and health regulations very seriously. For this reason, goods and particularly sealed goods which are not suitable for return due to health or hygiene reasons are generally excluded from return! (Air washers, scent dispensers, humidifiers, ...) An exception is made if the exchange is due to a verifiable technical defect.