Return Declaration
With this form, you can inform us about the return of your product.
Dear customer,
there are many different reasons why someone might want to return a product. We would like to make this process as easy as possible for you within the scope of our VASNER return policy. Therefore, we offer you this form to register your return. Simply fill out the form and let us know which item you would like to return.
Shortly after submitting this form, you will receive a reply from us with information on how to proceed with your complaint.
Please fill in the following fields in detail.
You can also reach us by telephone if you have any questions:
Phone: +49 5246 - 93 55 625
Mon - Fri: 08.00 am - 1 pm // 2 pm - 5 pm
Return Conditions in Case of Withdrawal
- Return Period:
The return must be made within 14 days after the withdrawal declaration. - Packaging:
The item must be unused and undamaged (original condition) and returned in its original packaging or in equivalent protective shipping packaging. - Original Condition:
Products whose original plug has been removed or whose power cable has been cut or damaged cannot be returned within the return period. - Damaged Goods:
If the item has been damaged during testing and/or inspection, or has sustained damage during return shipping, we reserve the right to claim a reduction in value, e.g. due to insufficient packaging protection. - Accompanying Document(s):
Please include a copy of the invoice, delivery note or withdrawal form with your return to help us process it faster.
If you have any questions or need assistance, we are always happy to help. We are sorry that the product did not meet your expectations and hope to welcome you again as a satisfied customer in the future.
